Returns and Exchanges

We don't offer return, only offering exchange within 7 days for unused and unworn items.  We reserve the right to refuse to refund/exchange items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.

To qualify for our exchange policy, all items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

Goods must be returned with your original receipt. Without a receipt we will exchange in refund cards/vouchers at the last known selling price.

We can’t offer exchanges or refunds in vouchers for items purchased from our store without a valid receipt or delivery note. Further exceptions apply, so please contact us for more details.

If you return a single item bought as part of a multi-buy discount offer (for example, 2 for Rs 2,000) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.

Exceptions to Refund Policy

There are exceptions to our refunds policy for certain items. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.

For reasons of health, hygiene safety and copyright, we are unable to exchange the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose:

  • Pierced earrings
  • Cosmetics/fragrances
  • Hats
  • Hair accessories
  • Confectionery
  • Underwear and shapewear (in the interest of hygiene please do not remove briefs when trying on garments)
  • Control wear
  • Hosiery
  • Swimwear (unless the hygiene strips and tags are still in place)
  • Gift vouchers are non-refundable and cannot be exchanged for cash. This does not affect your statutory rights.